Common queries answered
Frequently asked Questions
We offer a 5 days returns policy. As long as the items are returned to us in ”As New Condition” and are re-sellable, you will receive a full refund.
We are open and on the phones from 8am – 5:30pm Monday – Friday and 8am – 12pm Saturday. Closed Sundays and bank holidays. Emails are answered in most cases, 14 hours per day, every day.
If your address doesn’t match up with our courier’s system, we will call you to check your address.
We ship all over the world. Please note, payment is only via transfer from buyers overseas and we must get a delivery quote first.
Some bivvies are all in one box, others two boxes. You will, however, receive all boxes at the same time.
Still need help?
Get in touch with us
Call us : 01403 78 40 55
Monday - Friday 8am - 5.30pm
Saturday 8am - 12pm
Closed Sundays & Bank Holidays
Or use the form below..